Although this seemed to be happening every 30 days, it’s been a couple months now and everything seems to be good. I called the emergency number for the contractor Sunday night, and he said they'd send someone out the following day Monday. The owner of the company came to my home on Monday afternoon and was quickly able to find that our compressor was shot the most expensive component on the AC aside from basically just putting in a new unit. I asked him straight out how long this would take to fix based on all the terrible reviews I've read online from 2 10 about it taking months to get service and he said it really just depends. I had a stomach ache from reading reviews that night but hoped for the best that we would not be without air much longer in the July, 90 degree heat. I was THRILLED this morning when Willie, the contractor, called me at 8 am to tell me he had the part in stock, 2 10 had approved the claim and he'd be out today to fix our unit. He had it up and running in just a few short hours and everything was resolved within 36 hours of me making my claim. I realize that this does not seem to be the norm based on all the reviews but it seems as though we lucked out with a great contractor who got the job done quickly and efficiently for us and a rep Katrina who was very helpful in getting our claim pushed through. I paid our $100 service call fee to the contractor and no other out of pocket fees. I wanted to take the time to write a positive review because it was a wonderful, easy process for us and hope it will be for others as well!Hi there Nick S. According to our notes, we offered to set up an additional service request to find you a new contractor and also offered at one point the option of going out of network for expedited service.
home warranty costco
I informed them that I didn't even know what was wrong with the pump as the vendor never contacted me or met me at my property. I was told they would look into it and then told the vendor said my 2 year old pump needed replacing and I needed to contact the vendor. I tried but had no response and I wasn't having any work done until I knew exactly what the problem was and the cost. Select said I could have my own vendor do the work, which I did. I applied for my $150 on 03/09/15 and sent back the requested paperwork. When I contacted Select today, they said they did not receive my signed release, so I emailed it to them to 2 different email addresses. I received an email stating my paperwork had been received and it would be 30 days. I responded with why I had to wait another 30 days and the response was they had not received my paperwork. Really?Having been a homeowner for 30 years, this is the worse experienced I have had with a warranty company. Still waiting for an appointmentSo I submitted the claim through the internet. Got a call from Select the next business day asking make and model of the oven.